Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can contact us at siete20store@gmail.com. Please note that returns will need to be shipped.

If your return is accepted, we will send you instructions on how and where to send your package.

Exchanges

We only exchange products, we do not refund money. 

We only replace the product if it is damaged or defective. If you need to change it for the same item, write us an email at siete20store@gmail.com 

 

Important Information

You will be responsible for the cost of shipping what you are returning.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Items

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at siete20store@gmail.com 

Thank you.